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Shipping Information

We ship world wide from Hong Kong for most items.

Orders are shipped within 1-2 business days. Business days are Monday through Friday HKT.

Shipping by Hong Kong Post Registered mail with tracking number. Any shipping charges are actual costs of shipping and materials.

Tracking numbers and rates can be checked online at: Hong Kong Post

International Delivery

Most items are sent Registered Airmail service unless otherwise specified.

Packages leaving Hong Kong may have tracking in your country's postal system for select destinations  The list of countries providing overseas tracking is here http://app3.hongkongpost.com/CGI/mt/enquiry.jsp .

Hong Kong Delivery and Pickup

Delivery in Hong Kong is by Registered First Class mail or Courier Post.

We are an internet based business and do not have a retail location for viewing or buying. We can arrange by appointment only MTR pickup in Sham Shui Po.

Delivery Times

International delivery times are approximate and depend on the destination, postal system capacity, and customs.

Country Estimated Delivery Time in Days 
Hong Kong First Clas 1-2
Hong Kong Courier Post Next day guaranteed.
Australia 5-7
Canada 6-11
Germany 20-30
Russian Federation 25-30
United Kingdom 5-7
United States of America 7-14

Customs / Taxes

International buyers are responsible for any taxes charged by customs in your country. Please check with your local customs agency if any charges are due on arrival. We can not assess or assist in handling these in any way.

You may try the following to make an estimate: http://www.dutycalculator.com

Australia http://www.customs.gov.au/site/page5653.asp
United Kingdom http://customs.hmrc.gov.uk/channelsPortalWebApp/channelsPortalWebApp.portal?_nfpb=true&propertyType=document&_pageLabel=pageTravel_ShowContent&id=HMCE_CL_000014
United States http://www.cbp.gov/xp/cgov/trade/basic_trade/internet_purchases.xml

Currency

All prices are based in Hong Kong dollars. Exchange rates fluctuate daily. If a currency exchange is involved when making payment it can be handled by your credit card company or paypal. The final cost will be displayed during checkout.

Reuse and Recycle

There is alot of life left in those used shipping materials so we reuse and recycle materials whenever we can ! Waste generated from single use shipping is staggering and supply costs are continually increasing. Recycling benifits you and us with lower costs and the lessens environmental impact.

Problems and Returns

Any problems with your order ? Please contact us within 14 days so we can fix it. Many problems can often be resolved without requiring a return.

Please keep in mind the following when contacting support:

  • Provide your order number with a detailed description of the problem when submitting your request.
  • Submit photos of the item with your request. This helps us with identification of items and understanding any problems you are having.
  • Before anything is returned and RMA number must issued and referenced on package so we know what to do with it.

Buyers are responsible for return shipping cost unless its our mistake.

Items must be returned in original condition with all materials and packaging.

Process Returns Here

 

 

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Kalavria Extra Virgin Olive Oil